Administer Group is a responsible partner
Responsibility and sustainability are at the core of our strategy and business, and they are also important competitive factors for us. We are subject to sustainability reporting (CSRD). We also offer sustainability-related services, for example, to combat the grey economy and to calculate your carbon footprint.
Key responsibility themes:
- Responsible business: everything we do is profitable and based on responsible business
- Development of competence and leadership
- Good quality, including good data protection and information security
- Environmentally aware operations: Our goal is to reduce the environmental load related to our services and to use resources sustainably. We measure and monitor the Group’s carbon footprint.
Responsible Business Operations
We are a versatile expert in HR and financial administration services, providing high-quality professional solutions to our clients. Everything we do is built on responsible and sustainable business practices. Our goal is to minimize the environmental impact of our services and use resources efficiently.
Developing our experts and leadership
We continuously develop our employees and ways of working to better identify and solve challenges while delivering superior service. Our leadership evolves in line with a shared leadership vision, ensuring a strong and unified direction. We invest in well-being and customer experience to create a positive and sustainable impact.
Ensuring Service Quality
We are committed to delivering high-quality service in all situations. Our HR and financial administration services, as well as software development, involve handling highly confidential information. That’s why we invest in comprehensive data security and privacy training for our employees, ensuring the highest standards of trust and compliance.
Objectives and indicators
Our responsibility program aims to provide a good customer experience, a good employee experience, quality assurance and good data protection and information security. Our objectives and actions support each other.
| Objective | Indicator | Target level |
|---|---|---|
| Good employee experience | The mood of the month | no less than 3 (rating scale 1–4) |
| Good employee experience | Leadership index | no less than 3 (rating scale 1–4) |
| Good employee experience | Personnel turnover | at most 13% |
| Good customer experience, quality assurance, good employee experience | KLT and PHT degrees* | at least 10% of permanent employees working in Finland have completed one of the two degrees |
| Good customer experience | From the NPS survey: Experts’ professional skills as assessed by customers | no less than 4 (rating scale 1–5) |
| Good customer experience, quality assurance, good information security | Data protection and information security terms and conditions | at least 3 mandatory training sessions per year |
* KLT = Accounting degree PHT = Payroll management degree